Privacy Policy

Last updated: Aug 2026

This Privacy Policy explains how VenueArc collects, uses, shares, and protects information when you use our website, applications, and related services (collectively, the "Services").

1. Scope

This Policy applies to information collected through our Services, including when you visit our website, request a demo, create an account, submit forms, contact support, or otherwise interact with VenueArc.

2. Information we collect

We collect information in the following categories:

Account and contact data: name, email address, company, phone number, role, and billing contact details.
Customer content: booking data, event records, documents, contracts, and other information you upload or generate in VenueArc.
Transaction and billing data: subscription status, invoices, and payment metadata processed by authorized payment providers.
Usage and device data: log files, browser type, IP address, pages visited, session events, and approximate location inferred from IP.
Communication data: support tickets, chat history, survey responses, and other correspondence with our team.

3. How we collect information

Information is collected directly from you, automatically through our systems, and from selected third-party services you connect to VenueArc.

4. How we use information

We use information to:

Provide, operate, and secure the Services.
Set up and manage accounts, permissions, and tenant environments.
Process subscriptions, billing, and service communications.
Improve product performance, reliability, and user experience.
Send administrative notices and, where permitted, product updates and marketing communications.
Prevent fraud, investigate misuse, and enforce our contractual terms.
Comply with legal, regulatory, and tax obligations.

5. Legal bases for processing

Where required by applicable law, we process personal information based on one or more legal grounds: performance of a contract, legitimate interests, legal obligations, and consent where consent is required.

6. Cookies and similar technologies

We use cookies and similar technologies for core functionality, security, analytics, and preference management. You can control non-essential cookies through your browser and applicable consent tools. See our Cookie Policy for details.

7. When we share information

We may share information with:

Service providers that support hosting, analytics, communications, support, and payment processing.
Affiliates and business partners where necessary to deliver contracted services.
Authorities or legal counterparties when required by law or to protect rights, safety, and security.
Successors in business transactions such as merger, acquisition, or asset transfer, subject to confidentiality safeguards.

We do not sell personal information for monetary compensation.

8. International data transfers

VenueArc may process information in countries other than your own. Where required, we use appropriate transfer safeguards and contractual protections.

9. Data retention

We retain information for as long as needed to provide the Services, meet contractual obligations, resolve disputes, enforce agreements, and satisfy legal requirements. Retention periods vary by data type and business purpose.

10. Security

We use technical and organizational safeguards designed to protect information, including encryption in transit, access controls, logging, and security monitoring. No method of transmission or storage is completely secure, but we continuously work to improve our safeguards.

11. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request portability of your personal information. You may also withdraw consent where processing relies on consent.

To submit a request, contact us via our contact page. We may need to verify your identity before processing requests.

12. Children's privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

13. Third-party links and integrations

Our Services may include links or integrations with third-party services. Their privacy practices are governed by their own policies, not this Policy.

14. Changes to this Policy

We may update this Policy periodically. If we make material changes, we will post the revised version with an updated "Last updated" date and provide additional notice when required.

15. Contact

If you have questions about this Privacy Policy or our data practices, contact VenueArc through our contact page.