Last modified: September 1, 2022
Who we are
In VenueArc we created a tool for Enterprise Venue and Event Management on the Cloud . VenueArc provides a client management portal so enterprise clients can efficiently manage their bookings (hereinafter the “Services”). Any dispute regarding payment or an event held by our enterprise clients shall be resolved between you and the enterprise client (the “Event Host”).
VenueArc is created by VenueArc, LLC (hereinafter “VenueArc”) is a limited liability company registered with the Illinois Secretary of State. The company was incorporated in Illinois.. Customer privacy is important to us, and we know it is important to many of you too. That’s why we want to be forthright and inform you how we collect data and why. Specifically, collected data will be used in general operation, machine learning, analytics, and other related uses. Further, we all must comply with federal telecommunications regulations and carrier agreements.
We may collect data from or about you.
Who may use the services
You must be at least 13 years old to use the service. If you are accepting these terms and using the services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.
Children’s Privacy
We recognize the need to provide further privacy protections with respect to personal information we may collect from children on our application. When we intend to collect personal information from children, we take additional steps to protect children’s privacy, including: notifying parents about our information practices with regard to children, including the types of personal information we may collect from children, the uses to which we may put that information, and whether and with whom we may share that information; in accordance with applicable law, obtaining consent from parents for the collection of personal information from their children, or for sending information about our products and services directly to their children; limiting our collection of personal information from children to no more than is reasonably necessary to participate in an online activity; and, giving parents access or the ability to request said access to personal information we have collected from their children and giving them the opportunity to request that said information be changed or deleted.
Our Privacy Policy explains:
What information we collect and why we collect it.
How we use that information.
How to access and update information.
Our privacy policy describes how we handle the information you provide to us when you use our services. You understand that through your use of the services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information to the United States, for storage, processing and use by VenueArc.
We made it as short and simple as possible. Please read the key terms carefully – and if you have any complaints or suggestions, feel free to contact us at venuearc.com.
Information we collect
We collect information to provide better services to all of our users – from figuring out what country you are from and your current location.
We collect information in the following ways:
Information you give us, when creating an account, we may ask you for basic information. The option to edit your information is available in the settings section. This information is known as the personal information provided to us by you, along with anonymous information–information that does not directly or indirectly identify, and cannot reasonably be used to identify an individual guest. We may use the personal information and anonymous information to create a third type of information, aggregate information–information about groups or categories of guests which does not identify and cannot reasonably be used to identify an individual guest.
Said information may be used to provide you with the products and services you request; communicate with you about your account or transactions with us and send you information about features on our sites and applications or changes to our policies; consistent with local law and choices and controls that may be available to you we may use information collected from you, or from devices associated with you to: send you offers and promotions for our other products and services or third party products and services, personalize content and experiences, provide you with advertising based on your activity on our application and on third-party sites and applications. We aim to optimize and improve our products, services and operations as well as detect, investigate and prevent activities that may violate our policies or be illegal.
Information others provide about you
We also collect content and information that other people provide when they use our Services, including information about you, your phone, your location, your mobile carrier, your data plan, your data usage, and other related metrics.
Information about payments.
If you use our Services for purchases or financial transactions, we collect information about the purchase or transaction. This includes your payment information, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping and contact details.
Device information.
We may collect information from or about the computers, phones, or other devices where you install or access our Services, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent Services across your devices. Here are some examples of the device information we collect:
Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.
Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.
Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.
Device information
We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number).
Log information
When you use our services or view content provided by VenueArc, we automatically collect and store certain information in server logs. This includes:
Details of how you used our service, such as your search queries, your activities between other users, data usage, data sharing, and other related metrics.
Location information
When you use VenueArc services, we may collect and process information about your actual location.
Where we use the information
The security, integrity and confidentiality of your information is important to us. To that end, we have implemented security measures that are designed to protect guest information from unauthorized access, disclosure, modification, and use thereof. We review our protocols and security measures from time to time, as necessary to consider and apply new methods and technology to protect said information. *Please be aware that despite our best efforts, no security measures are perfect. We will retain your personal information for the length of time needed to fulfill the purposes outlined above in this privacy policy, unless a longer retention is required or permitted by law.
We use all of the information we have to help us provide and support our Services. Here’s how:
We are able to deliver our Services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our Services and the people or things you’re connected to and interested in on and off our Services.
We also may use information we have to provide shortcuts and suggestions to you. When we have location information, we use it to tailor our Services for you and others, like helping you to check-in and find local events or offers in your area or tell your friends that you are nearby.
We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.
Communicate with you.
We use your information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
Show and measure ads and services.
We may use the information we have to improve our advertising and measurement systems so we can show you relevant ads on and off our Services and measure the effectiveness and reach of ads and services. Learn more about advertising on our Services and how you can control how information about you is used to personalize the ads you see.
Cookies and tracking
The services provided by our application may use “cookies” and other technologies such as hardware-based device identifiers, web beacons, operating system based identifiers and other similar technologies. A “cookie” is a small file stored when told to do so. Some of the cookies are 1st party from the site itself and others are 3rd party belonging to advertising and analytics entities or social networks. You can disable cookies or set a browser (from the web) to alert you when cookies are being sent to your device. You can disable cookies or set your browser to alert you when cookies are in effect; however, disabling cookies may affect your ability to use the Services.
Promote safety and security.
We use the information we have to help verify accounts and activity, and to promote safety and security on and off of our Services, such as by investigating suspicious activity or violations of our terms or policies. We work hard to protect your account using teams of engineers, automated systems, and advanced technology such as encryption and machine learning. We also offer easy-to-use security tools that add an extra layer of security to your account.
*We follow generally accepted industry standards and maintain reasonable safeguards to attempt to ensure the security, integrity and privacy of information in our possession.
Compliance and cooperation with regulatory authorities
We regularly review our compliance with our Privacy Policy. We also adhere to several self regulatory frameworks, including the EU-US and Swiss-US Privacy Shield Frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.
Changes
Our Privacy Policy may change from time to time to accommodate new technologies, regulatory requirements or for any other reason permitted by law. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
Things you do and information you provide.
We aim to provide you with the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include: you may correct, update or delete your registration account; you may change your choices for subscriptions, newsletters and alerts; you may choose whether we share your personal information with other companies so they can send you offers and promotions about their services and/or products; you may choose whether to receive targeted advertising; you may request access to the personal information we hold about you and that we delete or alter said information. You may exercise your controls through the application.
*Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain services and/or products to you. Some of our services may not be able to take account of your particular preferences. If you have any questions contact our guest services above.
Your networks and connections.
If you want to use the Services, we would ask for your credit card number and store it in our database for future use. ACH method, you would have to give us your bank information. The email and ACH information are always manually typed by the account owner, it is never saved in our database.